Behind every bakery order

A bakery back office built around the work behind the counter.

The storefront makes a promise. The back office turns it into a finished order. A useful bakery back office system brings product details, production requirements and fulfillment timing into a workflow your team can follow without piecing together separate notes.

Platform in development: these workflows describe the bakery ecommerce platform we are building. They are not included in the current visualizer subscription.

Discuss your bakery workflow

Give production the details customers selected

Custom cake orders can include a shape, size, frosting color, border, message and a requested collection time. Those choices need to travel with the order. Frostly’s visualizer supports the customer-facing design experience; the back office integration should preserve the approved selections for the bakery team.

Plan the day around preparation and handoff

An order due tomorrow morning may need preparation today. Define the stages your bakery uses, from reviewing an order to preparing, decorating, packing and handing it over. Consider which details each role needs, who can change an order and how exceptions reach the right person.

Keep storefront and operational rules aligned

Online availability should reflect store hours, preparation requirements and capacity. When discussing a bakery back office rollout, include ownership of product options, lead times, pickup windows and delivery rules. These decisions connect the selling experience to the production schedule.

Fit the system to your bakery

Independent bakeries and businesses with several storefronts have different operating needs. Bring your current processes and required integrations to a platform discussion with Frostly. Back office scope, reporting and system responsibilities are agreed for the rollout; they are separate from the self-service visualizer plan.

Questions, answered

Bakery back office FAQ

What is a bakery back office system?

It is the operational workspace behind the storefront: the place where a bakery organizes orders, production details and fulfillment work. Its scope depends on the bakery’s processes and connected systems.

How does a back office differ from an OMS?

An order management system follows individual orders and their status. A back office can cover the wider operational rules and workflows that support those orders, including product setup and production planning.

Can cake design details support production?

Yes. An integration can carry the customer’s selected cake details alongside the order. Decide which selections, notes and preview information production staff need during integration planning.