One order, from checkout to handoff

Bakery order management that follows the whole order.

Bakery orders have deadlines, production steps and details that cannot get lost. An order management system, or OMS, connects what the customer requested with what the bakery needs to prepare and when it must be ready.

Platform in development: these workflows describe the bakery ecommerce platform we are building. They are not included in the current visualizer subscription.

Discuss your bakery workflow

Keep the order and its customizations together

A birthday message, icing color or chosen border is part of the order, not an extra note to rediscover later. Plan an order record that includes product options, quantities, cake design selections and fulfillment details. Frostly’s hosted cake preview can help customers review their choices within the storefront before checkout.

Make order status meaningful to the team

Agree on the stages that match your operation: received, reviewed, in production, decorating, ready and fulfilled. A useful status tells the next person what happens next. Define who can update it, what should happen if an order changes and which updates customers should receive.

Manage exceptions as part of the workflow

Late changes, incomplete design details and missed pickup times need a clear owner. Decide how staff flag an exception and how it affects the preparation schedule or promised window. Treat cancellation and payment responsibilities explicitly in the integration scope rather than assuming every connected system does the same job.

Connect the OMS to storefront and fulfillment

A complete bakery order flow connects checkout, production and the final handoff. Discuss your existing commerce system, bakery team workflow and pickup or delivery process with Frostly. OMS capabilities and integrations are scoped as part of the wider platform; visualizer signup alone does not activate an OMS.

Questions, answered

Order management FAQ

What does OMS mean for a bakery?

OMS means order management system. It organizes the details and progress of bakery orders from receipt through preparation and fulfillment.

What should a custom cake order include?

Include the selected product, size, flavor and decoration details, any cake message, quantity, customer instructions and the agreed pickup or delivery window.

How do tablet updates fit into order management?

Tablets can provide a staff-facing way to review orders and update production status. Permissions, status transitions and how updates reach other systems should be defined in the OMS integration.